Deleting your account is permanent and cannot be undone. Your profile, watch history, watchlist, preferences and AI conversations will be erased. Deleting your account does not cancel an active subscription – please cancel it first.
Option 1 – Delete your account in the app
This is the fastest way and takes less than a minute.
- Open MoYu TV and sign in to the account you want to delete.
- Tap Profile, then Settings.
- Tap Account, then Delete account.
- Read the information shown and confirm it's you (enter your password, or re-authenticate with Google/Apple).
- Tap Delete permanently. You will be signed out and we'll email you a confirmation.
Option 2 – Request deletion without the app
If you can no longer open the app (for example you uninstalled it or lost your device), you can ask us to delete your account from here.
- Fill in the form below with the email address registered to your account. It prepares an email to [email protected].
- Send the email from the address registered to your account (or reply to our verification message if we ask for more proof).
- We confirm your request within 3 business days and complete the deletion within 30 days. We'll email you when it's done.
What is deleted and what is kept
| Data | What happens | When |
|---|---|---|
| Account and profile (email, name, picture, sign-in links) | Permanently deleted | Within 30 days |
| Watch history, watchlist, ratings, preferences, reviews | Permanently deleted | Within 30 days |
| AI prompts and AI conversation history | Permanently deleted | Within 30 days |
| Push-notification tokens and device identifiers linked to your account | Permanently deleted | Within 30 days |
| Backups containing the above | Overwritten or purged | Within 90 days |
| Purchase and transaction records | Kept (anonymized from your profile where possible) because tax, accounting and anti-fraud laws require it | For the period required by law |
| Security and fraud-prevention logs | Kept, not linked to a usable profile | Up to 12 months |
| Support emails and abuse reports we are handling | Kept to resolve the case and protect users | Up to 24 months after closing |
We never use retained data for marketing or personalization after your account is deleted. See our Privacy Policy for more on retention.
Delete some data without deleting your account
You can remove specific data and keep using MoYu TV:
- Watch history: Profile → Settings → Privacy → Clear watch history.
- Search history: Profile → Settings → Privacy → Clear search history.
- AI conversations: Profile → Settings → Privacy → Clear AI history (or delete a single conversation from the chat screen).
Need something else removed? Email [email protected] and tell us what you'd like deleted.
Before you delete: cancel your subscription
Your subscription is billed by Google Play or the Apple App Store, not by us, so deleting your MoYu TV account does not stop billing. Cancel first so you are not charged again:
- Google Play: open the Play Store → profile picture → Payments & subscriptions → Subscriptions → MoYu TV → Cancel subscription.
- Apple App Store: Settings → your name → Subscriptions → MoYu TV → Cancel Subscription.
More details and refund information are on Subscriptions & Refunds.
Need help?
If something goes wrong, email [email protected] (privacy and deletion requests) or [email protected] (general support). Please write from the email address registered to your account so we can verify the request.