Plans and pricing
MoYu TV is free to download. Some features or content may require a paid subscription ("MoYu TV Premium"), offered as an auto-renewing plan (for example monthly or yearly). The name, length, price and renewal terms of each plan are shown in the app on the purchase screen before you confirm. Prices are shown in your local currency and may include taxes such as VAT. We may offer different plans in different countries and may change plans over time.
Billing and renewal
- Payment is charged to your Google Play account or Apple ID when you confirm the purchase.
- Your subscription renews automatically for the same length and at the then-current price unless you cancel at least 24 hours before the end of the current period.
- Your account is charged for renewal within 24 hours before the end of the current period.
- We do not receive your payment-card details; they are handled by Google or Apple.
- You can manage or turn off auto-renewal at any time in your store account settings after purchase.
Free trials and introductory offers
If we offer a free trial or introductory price, the length and the price you will pay afterward are shown before you start. Unless you cancel at least 24 hours before the trial ends, it converts into a paid subscription automatically. Any unused portion of a free trial is forfeited when you purchase a subscription, where applicable. Each user may be eligible for a trial only once, as determined by the store.
How to cancel
Subscriptions are managed by the store you used to buy – we cannot cancel them for you, and deleting the app or your MoYu TV account does not cancel a subscription.
Google Play (Android)
- Open the Google Play Store app and tap your profile picture.
- Tap Payments & subscriptions → Subscriptions.
- Select MoYu TV and tap Cancel subscription.
Or go directly to play.google.com/store/account/subscriptions. Google's help article.
Apple App Store (iPhone / iPad)
- Open Settings and tap your name.
- Tap Subscriptions, then select MoYu TV.
- Tap Cancel Subscription and confirm.
After you cancel, you keep access to paid features until the end of the period you already paid for.
Refunds
Purchases are processed by Google or Apple, so refund requests are decided by the store under its own policy. We are happy to support your request with any information the store needs.
- Google Play: see Request a refund for Google Play purchases.
- Apple App Store: go to reportaproblem.apple.com, sign in and choose I'd like to… → Request a refund.
As a general rule, we do not provide refunds for partially used subscription periods, except where required by law or the store's policy. If you experienced a technical problem that prevented you from using MoYu TV, contact [email protected] and we'll help resolve it or support your refund request. Your statutory consumer rights are not affected by this page.
Price changes
We may change subscription prices. If a price increase requires your consent under store rules or the law, you'll be notified and your subscription will continue only if you accept the new price. If you don't want to continue, cancel before the renewal date.
Restoring purchases and multiple devices
Your subscription is linked to your store account and your MoYu TV account. To use it on a new device, sign in to the same MoYu TV account and tap Profile → Settings → Restore purchases. Subscriptions bought on Android cannot be transferred to iOS and vice versa, as they are billed by different stores.
Questions?
Email [email protected] and include the order number from your Google Play or Apple receipt. See also our Terms of Service.